Frequently Asked Questions

The room is available from 2:00 p.m. onwards. If it is ready earlier, we will be pleased to make it available to you. In any case, we do our best to keep any waiting time to a minimum.

Check-out is by 10:30 a.m.. Upon request and subject to availability, it is possible to arrange a late check-out in the afternoon or evening for an additional fee. Please check with the Reception for availability and applicable charges.

The hotel does not have an indoor swimming pool. However, from May to September, guests can use the two outdoor swimming pools and the hot tub at the beach. If not included in your booking, this service is available for an additional charge.

Hotel Maestrale in Riccione does not offer a Mini Club within the hotel. During the summer season, however, a Mini Club is available every day at the beach, both in the morning and in the afternoon. This service is reserved for guests whose stay includes beach service.

The hotel has a covered, secure and video-surveilled car park located underneath the hotel. The entrance is only 100 metres from our property. The service is available 24 hours a day.
Use of this service is available for an additional charge of €25.00 per day (if not already included – please check the selected stay package).

Yes, pets are allowed under certain conditions. A stay with pets requires an additional charge of €20.00 per day per animal, which covers the sanitisation of the room.

We are happy to welcome your dogs: small dogs are allowed in the hotel, while dogs of all sizes are welcome in the residences, where larger spaces allow for a more comfortable stay. Each room can accommodate only one pet.

What you should know before arrival:
Please inform us about the presence of your pet at the time of booking, so that we can best arrange your welcome.

During your stay:

• In the hotel’s common areas, dogs must always be kept on a leash.
• Pets must not be left alone in the room, in order to ensure the comfort and safety of all guests.
• Room cleaning cannot be carried out if the dog is free and unattended.

Restaurant and beach:
Your dog may accompany you to the restaurant, provided it remains calm and does not disturb other guests. A dedicated beach area for guests with dogs is also available, upon reservation and subject to availability.

Responsibility:
Owners are responsible for any damage caused by their pet during the stay.

Minors may stay at the hotel only if accompanied by a parent and provided with a valid identification document. Unaccompanied minors are not allowed to stay, even with a written authorisation.

Certainly, we provide specific products to meet different dietary requirements, and our staff is available to prepare dedicated dishes for guests with coeliac disease. At breakfast, we offer a selection of gluten-free products, as well as different types of milk and yoghurt.

Please note, however, that the hotel is not certified for the preparation of gluten-free food and, despite taking the utmost care, we cannot guarantee the complete absence of cross-contamination.

Certainly, the hotel organises a weekly evening event on the beach and an evening event at our Locanda I Girasoli, located a few kilometres from the hotel.

For guests staying with half board or full board, the beach evening is included, while the evening picnic at Locanda I Girasoli is not included.

Guests who choose a bed and breakfast stay can still take part in both events by paying an additional charge per person.

The Wi-Fi Internet connection is available in the common areas and in all rooms. A password is required to access the service and will be provided by the Reception.

We have a 6,000 m² private beach, Spiaggia Le Palme (beach establishments No. 88–89). The beach is available to all guests who have booked a stay that includes beach service, as well as to those who have not reserved it in advance (rates are available at Reception).

Beach service is included from the day of arrival until the day before departure. Access on the day of departure is available upon request for an additional charge.

The beach also features two heated freshwater swimming pools (total surface area: 108 m²):

• a children's pool with a depth of 65 cm;
• an adjacent adults' pool with a depth of 112 cm.

Pool access is included in all stay packages that also include beach service. In all other cases, a small entrance fee applies.

Small dogs are welcome in the designated pet-friendly umbrella area. Please refer to our beach regulations for further information.

Exclusive Services at Spiaggia Le Palme

• Beach bar
• Shaded relaxation areas with comfortable sofas and armchairs
• Daily newspapers and magazines
• Personalized beach towels with daily replacement
• Mini Club for children aged 4 and over (daily from 9:30 a.m. to 12:30 p.m. and 4:30 p.m. to 7:00 p.m.)
• Children's afternoon snack twice a week
• Large fenced playground
• Baby care area with warm shower and changing table
• Refrigerator, bottle warmer and microwave available
• Table tennis and table football
• Storage cabin for beach toys and inflatable mattresses
• Beach toys (paddles, buckets and inflatable toys)
• Beach volleyball court
• Beach tennis court
• Outdoor hot-water showers
• Cold-water waterfall showers
• Indoor shower cabin with hot water and hairdryer
• Pool entertainment with an instructor
• Free Wi-Fi
• Mobile phone charging station

Available upon reservation for an additional charge:

• Two large Jacuzzi hot tubs
• True Pilates classes
• Babysitting service

hotel Maestrale has 30 rooms, including 3 Classic rooms, 13 Comfort rooms, 9 Junior Suites suitable for families, 1 Attic Suite, and 4 Suites located in a nearby building: Casa Riva.

We accept payments by cash, debit card and credit card. Cheques are not accepted.

For bank transfers:

For administrative reasons, we cannot consider standard bank transfers made close to the arrival or departure date as valid payments.
It is possible to make instant bank transfers up to 24 hours before the arrival or departure date.

At check-in, the hotel reserves the right to request a credit card to carry out a pre-authorisation for the amount of the stay, after deducting any advance payments or deposits already made.

Breakfast: from 7:30 a.m. to 10:30 a.m.
Lunch: served at Hotel Lungomare, located 50 metres from Hotel Maestrale, from 12:30 p.m. to 2:00 p.m.
Dinner: from 7:30 p.m. to 9:00 p.m.

Our little guests are welcome at the Grill Garden Restaurant, where they can eat at the table with their parents. Our kitchen is fully available at lunch and dinner to prepare light and child-friendly meals, such as broths, soups, baby food, purées, vegetables, and more.

Upon request, children’s meal times can be brought forward by approximately 30 minutes. We also provide high chairs.

The staff at Hotel Maestrale in Riccione speaks English and French.